Boarding FAQ's

What type of facilities do you have? 

We have cages and indoor runs. Our cat boarders are housed in a separate area from the dogs. While they may be able to hear the dogs, they will not see them. Our indoor runs are approximately 3 1/2 feet by 10 feet. We have the capability of merging three of the runs to make a 13 foot by 10 foot area.
We have an enclosed courtyard where dogs are taken out twice a day to stretch their legs. For an additional fee, your pet can have an extended 15 minutes playtime in the courtyard. 

Unfortunately, because we cannot guarantee that a pet may not slip his or her leash and collar, we cannot take the dogs outside of the complex. 

How often are the cages or runs cleaned? 
The cages and runs are cleaned a minimum of twice a day. The pets are moved,  the runs are cleaned, disinfected, and the bedding changed.

What vaccinations are required? 
We require current vaccinations for distemper/parvo/rabies for dogs,  distemper/rabies for cats, and distemper for ferrets. Written proof of the vaccinations given by a veterinarian must be presented at the time of admission. If the pet is not current on vaccinations, the pet can still board at our facility, but they will be placed in the quarantine ward, away from the general population. There is an additonal fee. Puppies and kittens who have not finished their full series of vaccinations are considered not current. They will also be placed in the quarantine ward. Quarantine pets will not have access to the courtyard area. Pets who are not current on their vaccinations will be vaccinated on when admitted. Please note, the maximum weight allowed for the quarantine cages is 30 (thirty pounds).
 
Should I bring my pet's food and/or treats? 
We strongly advise that you bring your pet's food and familiar treats. Boarding at any facility can be slightly stressful to any pet. Changing their diet abruptly can cause gastric upsets and diarrhea. We charge less for clients who bring their own food. Please do not introduce a new treat when boarding. Please label all food and treat bags or containers. 

Can I bring my pet's bedding and toys? 
We provide towels and rugs. The use of towels and small rugs allows us to clean the bedding daily. If your pet's bedding can be easily placed  into a washer and cleaned daily, you are more than welcome to bring it for your pet. Some clients bring their pets' crates which we place in the runs to keep things more familiar. We ask that the crate be less than 3 feet in width. Please label your bedding, etc.    

What if my pet is aggressive? 
We charge anywhere from $10 to $45 for aggressive pets. If your pet is found to be aggressive toward other dogs, we will separate your pet from the others by placing an empty run between your pet and the others. Normally there is no charge; however, if your pet boards during our busy season, you will be charged for use of the empty run.

   
Am I charged extra if my pet needs medications or treatments? 
These charges are based upon the type of medications or treatments, the frequency of medications or treatments, the times that the medications and treatments should be given and the cooperation level of your pet. If your pet is given thyroid medication twice a day, the times occur during our normal working hours, and your pet is not aggressive when given the medication, there will be no added fees. If your pets's medications needs to be given five times a day, your will be charged additinal fees. If your pet's treatments require a veterinary assistant to return to the clinic after hours, you will be charged added fees. If your pet requires ear cleaning and medicating once a day, and your pet is reasonable about the cleaning and treating, you will not be charged. However, if your pet is recalcitrant about the cleaning, taking more time and personnel, you will be charged additional fees.

What else should I be aware of? 
All pets who are found to have fleas or ticks will be treated for the parasites and charged appropriately. In addition, all pets found to have fleas and ticks will be placed in the quarantine ward and the additional quarantine fees will be added to your bill.

What if my pet should become ill while boarding? 
At the time of admission, you will be required to sign permission to treat forms. You will be asked to choose the extent of medical care that you would like done while your pet is boarding. The three options are:
   (1) treat as needed, giving the clinic personnel permission to do all necessary diagnostic tests and
         treatments 
   (2) treat as needed, but not to exceed a designated amount of funds even if the pet's life is threatened
        with the lack of medical treatment
   (3) treat as necessary, but should the pet need heroic methods to maintain life, permission to 
        euthanize is granted.