Boarding FAQ's

                What type of facilities do you have? 
                We have cages, indoor and outdoor runs. Our cat boarders are housed
                in a separate area from the dogs. While they may be able to hear the
                dogs, they will not see them. Our indoor runs are approximately 3 1/2
                feet by 10 feet. We have the capability of merging three of the runs to
                make a 13 foot by 10 foot area at a higher fee.

                We have an enclosed courtyard where the dogs, for an additional fee, 
                can be walked and exercised. Unfortunately, because we cannot
                guarantee that a pet may not slip his or her leash and collar, we cannot
                take the dogs outside of the complex. 

                How often are the cages or runs cleaned? 
                The cages and runs are cleaned a minimum of twice a day. The pets
                are moved, the runs are cleaned, disinfected and all bedding changed.
                Water bowl and food bowls  are cleaned and changed. During the day,
                should soiling occur they are attended to as soon as possible.

                What vaccinations are required? 
                We require current vaccinations for distemper/parvo/rabies for dogs,
                distemper/rabies for cats, and distemper for ferrets. Written proof of
                the vaccinations given by a veterinarian must be presented at the
                time of admission. If the pet is not current on vaccinations, the pet
                can still board at our facility, but they will be placed in the quarantine
                area, away from the general population. The quarantine charges are
                slightly higher. Puppies who have not finished their full series of vaccinations are considered not current. 
                Quarantine pets will not be able to walk in the courtyard area. Pets who are not current on their vaccinations
                will be vaccinated on admission to the clinic.

                Do I need to bring my pet's food or treats? 
                It is not a requirement that you bring your pet's food, but we strongly advise that you do. Boarding at any facility
                can be slightly stressful to any pet, and changing their diet abruptly can cause gastric upsets and diarrhea.
                We charge less for clients who bring their own food. Regarding treats, please do not try a new treat when boarding
                your pet. It is not necessary to bring food and water bowls. Please label all food, treat bags, and containers. 

                Can I bring my pet's bedding and toys? 
                It is not necessary to bring your pet's bedding because we provide towels and rugs as necessary for our patients.
               The use of towels and small rugs allows us to clean the bedding daily. If your pet's bedding can be easily placed
                into a washer and cleaned daily, you are more than welcome to bring it for your pet. Some clients bring their pets'
               crates which we place in the runs to keep things more familiar. We ask that the crate be less than 3 feet in width
               to fit in the runs and the pads/bedding be machine washable. Regarding toys, they are always welcome.
               Please label your pet's bedding, towels, and toys.

               What if my pet is aggressive? 
               If your pet is aggressive, we charge additional fees dependent upon the situation. We charge anywhere from
               $10 to $45 for aggressive pets. If your pet is found to be aggressive toward other dogs, we will do our best to
               separate your pet from the others by placing an empty run between your pet and the others. Normally there is
               no charge for this; however, if this occurs during our busy season, you will be charged for the empty run, since
               we are unable to fill that area because of your pet's behavior.

               Am I charged extra if my pet needs medications or treatments? 
              These charges area dependent upon the type of medications or treatments, the frequency of medications or
              treatments, the times that the medications and treatments should be given, and of course the cooperation of your
              pet. For example, if your pet is given thyroid medication twice a day, and the times occur during our normal
              working hours, and your pet is non-aggressive when given the medication, there will be no added fee. If your
              pet's medication needs are five times a day you will be charged. If your pet's treatments require a veterinary
              assistant to return to the clinic after hours, you will be charged. If your pet needs to have his ears cleaned
              once a day with ear drops in his or her ears, and your pet is reasonable about the cleaning and treating, you
              will probably not be charged, but if your pet is recalcitrant about the cleaning, taking extra time and personnel,
              you will be charged additional fees.

              What else should I be aware of? 
              All pets who are found to have fleas or ticks will be treated for the parasites and charged appropriately.
              In addition, all pets found to have fleas and ticks will placed in the quarantine area and the additional
              quarantine fee will be added to your bill. 

              What if my pet should become ill while boarding? 
              At the time of admission, you will be required to sign admission forms. At one point you will be asked to
              choose the extent of medical care that you would like done should your pet become ill and need medical treatment.
              The three options are: (1) treat as needed, giving the clinic personnel permission to do all necessary diagnostic
              tests and treatments necessary  (2) treat as needed, but not to exceed a designated amount of funds even if
              the pet's life is threatened with the lack of medical treatment, and (3) treat as necessary, but should the
              pet need heroic methods to maintain life, permission to euthanize is granted. The client should understand
              that all attempts will be made to contact the owner regarding the medical care of their pet, but should  
              the pet's life be threatened, these options will enable the staff to decide what treatments can or cannot be done.