We have cages and indoor runs. Our cat boarders are housed in a separate area from the dogs. While they may be able to hear the dogs, they will not see them. Our indoor runs are approximately 3 1/2 feet by 10 feet. We have the capability of merging three of the runs to make a 13 foot by 10 foot area, at an additional cost. We have an enclosed courtyard where dogs are taken out in the morning, at lunch, and in the late afternoon before closing to stretch their legs. For an additional fee, your pet can have an extended 15 minutes playtime in the courtyard.
Unfortunately, because we cannot guarantee that a pet may not slip his or her leash and collar, we cannot take the dogs outside of the complex.
The cages and runs are cleaned a minimum of twice a day. The pets are moved, the runs are cleaned, disinfected, and the bedding changed.
We require current vaccinations for distemper/parvo/rabies for dogs, distemper/rabies for cats. Written proof of the vaccinations given by a veterinarian must be presented at the time of admission. If the pet is not current on vaccinations, the pet may still be able to board at our facility, based upon the vaccination history and the health of the pet. If they are allowed to board, they will be placed in the quarantine ward/cages, away from the general population.The maximum weight allowed for the quarantine cages is 30 (thirty pounds). There will be an additional fee. Puppies and kittens who have not finished their full series of vaccinations are considered "not current". They will also be placed in the quarantine ward. There will be an additional fee. Quarantine pets will not have access to the courtyard area.
We strongly advise that you bring the food and treats that you normally feed your pet. Boarding at any facility can be stressful. Changing their diet abruptly can cause gastric upsets and diarrhea. Additionally, clients are charged a slightly reduced fee when they provide their pets food. Avoid introducing a new diet or treat just prior to boarding.
We provide towels and small rugs to all the boarders. They are changed twice daily. If your pet's bedding can be easily placed into a washer and cleaned daily, you are more than welcome to bring it for your pet. Some clients bring their pets' crates, which we place in the runs, to keep things more familiar for the pet.
If your pet is aggressive to the staff or to other boarders, there will be an added fee for the extra care. The charge ranges from $10 to $45, dependent on the degree of aggression shown by your pet. If your pet is found to be aggressive toward other dogs, we will separate your pet, by maintaining an empty run between your pet and the others. Normally there is no charge during the non peak season. However, during our busy season, you will be charged for use of the empty run and the aggressive pet fee.
These fees are based upon the type of medications or treatments, the frequency of medications or treatments, the times that the medications and treatments should be given and the cooperation level of your pet. If your pet is given thyroid medication twice a day, and the timing occurs during our normal working hours and your pet is not aggressive when given the medication, there are no added fees. If your pet is given medications five times a day, there will be additional charges. If your pet's treatments require a veterinary assistant to return to the clinic after hours, you will be charged the added fee for the after hour visit by the veterinary assistant. If your pet requires mild ear cleaning and medicating once a day, and your pet is reasonable during the treatment, you will not be charged. If the ear infection is severe and/or your pet is uncooperative during the treatment, there will be additional fees.
The staff does there best to monitor all incoming pets for fleas and ticks. If a pet is determined to have fleas/ticks at the time of admission, we will not be able to board your pet due to the contagious nature. Should a pet be found to have fleas and ticks after admission, the pet will be treated and the owners will be charged for the medications and treatments.
At the time of admission, all pet owners are required to sign a "permission to treat" form. All owners are required to select the degree of medical care for their pet(s) while boarding. The three options are:
- Treat as necessary. This allows the clinic personnel permission to do all necessary diagnostic tests and treatments, no matter the cost.
- Treat as necessary, but not to exceed a designated amount of funds, even if the pet's life is threatened with the lack of medical treatment.
- Treat as necessary, but should the pet need heroic methods to maintain life, permission to euthanize is granted.